hello@identstudio.co.uk
London, UK
We partnered with Canon UK to design and build the “Speak to an Expert” web page and live chat solution, enabling their teams to connect seamlessly with customers, even when face-to-face meetings aren’t possible.
Working closely with Canon’s marketing and customer service teams, we developed an elegant, responsive page and a live chat feature that blends effortlessly into Canon’s existing digital ecosystem. This solution empowers Canon staff to deliver expert advice, product demos, and support remotely, ensuring users receive a premium experience wherever they are.
What We Achieved
Integrated Live Chat – Built a secure, scalable live chat system for real-time conversations.
Mobile-First Design – Optimized for users on any device to increase accessibility and engagement.
Streamlined UX – Reduced user friction, making it easier to connect with Canon experts.
Seamless Back-End – Enabled Canon staff to manage inquiries efficiently without disrupting workflows.
How Can This Apply To Your Brand?
As businesses adapt to a more digital-first world, creating meaningful, human interactions online is essential. This project demonstrates how thoughtful design and robust technical implementation can bridge the gap between brands and users.
Whether it’s live chat, remote consultation tools, or scalable customer support solutions, we deliver experiences that keep people connected and engaged.