hello@identstudio.co.uk
London, UK
As Amazon prepared to launch its Fresh stores in London, we partnered with their teams to create a bespoke staff-facing app designed to support a smooth customer experience during the trial phase.
The app was built to help Amazon Fresh staff troubleshoot customer access issues in real time, guide users through the entry process, and manage critical support tasks. Working under tight timelines and high visibility, we delivered a robust, intuitive solution that empowered store teams to keep operations running seamlessly from day one.
What We Achieved
In-Store Support Tool – Enabled staff to quickly resolve customer access and entry issues.
Real-Time Troubleshooting – Designed with a clean, intuitive UI for rapid staff training and deployment.
Secure Architecture – Built to Amazon’s high security and privacy standards.
Trial-Ready Delivery – Developed and deployed on an accelerated timeline to support the London launch.
How Can This Apply To Your Brand?
Innovative retail experiences demand equally innovative support tools. This project demonstrates how we help organizations like Amazon design and build staff solutions that keep operations frictionless—even at the cutting edge of retail.
From staff enablement apps to customer-facing platforms, we deliver scalable, secure technology that supports ambitious launches.